Frequently Asked Questions

Frequently Asked Questions

HOW DO I SIGN UP FOR CAMILLA NEWS?

Signing up for CAMILLA news allows you to hear about new arrivals, special promotions, styling news and more. Just head to the bottom right of our website to the 'Join The Tribe', enter your email and click join!

THE CAMILLA I WANT HAS GONE FROM YOUR SITE?

If the product is no longer listed on our website it has sold out. Please contact our Customer Care Team who will attempt to locate your CAMILLA from one of our boutiques. 

WHAT DELIVERY SERVICES DO YOU OFFER?

We offer Standard shipping for US customers. Orders over a certain amount can receive free shipping! Click here for more shipping information.

HOW DO I RETURN MY ORDER?

If you’ve order something that you wish to change or cancel, you will need to wait for the delivery of your order, check our returns policy and follow our easy return steps here.

HAS MY ORDER BEEN SHIPPED YET?

Once your order has been shipped you will receive an email with tracking details. You can also check the status of your order by logging into your account. Click here to login to your account.

DO YOU HAVE CAMILLA STORES?

We currently don’t have any CAMILLA boutiques internationally however we have stockists in many countries around the world. Find your CAMILLA stockist here.

When you are travelling to Australia we have many CAMILLA stores filled with CAMILLA Angels ready to introduce you to the tribe and discover your style in the world of CAMILLA. Find your CAMILLA boutique here.

WHERE ARE MY EBOUTIQUE CREDITS AND HOW CAN I USE THEM?

eBoutique credits can be found on your CAMILLA account and can be applied to your order in the checkout. Log in to your account here.

HOW DO I BOOK A STYLING APPOINTMENT?

Click here to schedule a styling appointment with our Customer Care Team for over the phone advice. Alternatively visit our Style Guide for video tutorials.

HOW DO I LOOK AFTER MY CAMILLA?

CAMILLA offers a wide range of product each with individual care instructions. 

Click here for more information on caring for your CAMILLA piece.

I DON’T KNOW MY PASSWORD

Go to your account page and press “Forgot My Password”. This will prompt you to add you email address, after entering, press submit. You’ll receive an email with steps to change your password.

WHERE CAN I GET SPARE CRYSTALS?

When purchasing your CAMILLA you are provided with matching crystals and embellishments enclosed in the swing tag. Please keep the swing tag as we may be not be able to source replacement embellishments upon request as our necklines/embellishment details change each season.

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