We are currently experiencing some delays with our returns. Rest assured, our Angels are working hard behind the scenes to ensure your return is processed as quickly as possible.

At CAMILLA, we pride ourselves on our luxurious designs, intricate embellishments, and quality craftsmanship. Please find our return policies for our Online, In-Store and Faulty Items below. Keep in mind that items purchased from a CAMILLA stockist — such as David Jones — must be returned to the stockist they were originally purchased from. This includes faulty returns.

ONLINE RETURNS POLICY

Items purchased from the CAMILLA e-boutique may be returned for a refund or credit given the following conditions are met. We do not exchange at this point in time.

• Goods are returned within 14 days (returns outside of this period are held to CAMILLA discretion)
• Proof of purchase is provided (transactional receipt or invoice)
• Items are not marked as FINAL SALE
• Items are in their original condition, meaning that:
• All tags are still intact Items are in their original packaging
• Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches). Swimwear must have the hygiene seal intact and the item must be in resalable condition.

Non Refundable Items

Due to their nature or hygiene restrictions, CAMILLA e-boutique cannot refund the following items:

• Earrings and jewelry
• Surfboards
• Face masks
• Gift cards
• Wallpaper

Swimwear cannot be returned if hygiene seal is not intact, or if the item is assessed to be unfit for resale by CAMILLA for hygiene reasons. All swimwear must be tried on over your own underwear to maintain its hygiene.

Final Sale Items

Items marked as FINAL SALE - NO EXCHANGES - NO RETURNS are not eligible to be returned or exchanged for any reason. 

HOW TO RETURN ONLINE

The item(s) must meet the requirements outlined in this policy. Returns will not be accepted without an approved RA#.

1. Ensure all return conditions listed above have been met.
2. Submit your return via https://camilla.com/a/returns
3. You will be issued a Return Authorisation Number and a returns label once the return has been reviewed and approved. Please write the Return Authorisation Number on your return form to be included in your return parcel.
4. To return your order please print off the return label provided and attach securely to your return parcel.

Due to varying processing times between payment providers, online returns may take 5-10 business days to process into your account. You will receive an email from CAMILLA Customer Care when your refund has been processed. Original shipping charges are non-refundable.

During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.

IN STORE RETURNS POLICY

In-store purchases can be returned to any CAMILLA Boutique within 14 days of the purchase date. Our Boutique Angels will assess, and process your return if your item(s) are in line with the conditions outlined in the online returns section.

Full-Priced Items: Full-priced items purchased in-boutique may be exchanged or returned for a credit note only.

Sale Items: ‘Sale’ or ‘Markdown’ items cannot be returned due to change of mind.

Non Refundable & Non Exchangeable Items

Due to their nature or hygiene restrictions, CAMILLA Retail Boutiques cannot refund or return the following items:

• Swimwear
• Hosiery
• Lingerie, intimates and undergarments
• Earrings and jewelry
• Surfboards
• Face masks
• Gift cards

FAULTY RETURNS

Both CAMILLA Retail Boutiques and the CAMILLA e-boutique accept faulty items. Faulty returns are determined at the sole discretion of CAMILLA.

• Minor faults: Where possible, we may elect to repair the product
• Major faults: Choose to receive:
• a replacement product 
• a refund of the original purchase amount (except if the original purchase was made using a credit note)

CAMILLA may only offer you an exchange (in-store only), repair or refund if the following conditions are met.

• Goods are returned within 6 months of the purchase date
• Proof of purchase is provided (transactional receipt or invoice)
• Upon assessment by CAMILLA:
• The item is considered faulty
• The item holds a manufacturing fault o For online purchases, the item varies significantly to the CAMILLA e-boutique description and/or images
• For online purchases, the item delivered is not the item that was ordered

CAMILLA will not offer return or repair for items where fault or damage has been caused by the wearing of, or incorrectly caring for, the item.

CREDIT POLICY

If you have requested a credit, your item(s) must be returned to the original place of purchase; CAMILLA Retail Boutique or CAMILLA eBoutique. Please note our CAMILLA Retail Boutiques and CAMILLA eBoutique are considered separate, meaning a CAMILLA eBoutique credit cannot be swapped for a CAMILLA Retail Boutique credit or vice versa.

CAMILLA eBoutique Credit

If you receive a credit for CAMILLA eBoutique, the credits will be applied on a CAMILLA gift card once your return has been processed. CAMILLA gift cards are valid for 5 years and can be used for purchases via the CAMILLA eBoutique only.

PARTNER RETURNS POLICY

Linen House Bedding

To be eligible for a refund, you must return your unopened order in its original packaging within the 14 Day Money Back Guarantee period. In the case that the item has been opened but is still in its original condition, you will be issued a store credit to the value of that item in lieu of a refund. The 14 Day Money Back Guarantee will commence from the date you receive your product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. For further information about how to return products from Linen House please refer to: https://www.linenhouse.com/info/returns

Amendment

This Policy may be amended from time to time by CAMILLA, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check CAMILLA’s current Terms, before making any purchase. Our agents, employees and third parties do not have authority to change the Terms.

OUR CONTACT DETAILS

If you have any questions related to our returns policy, click here to contact our Customer Care Team.