Items purchased from the CAMILLA e-boutique may be returned for a refund given the following conditions are met. Unfortunately we are unable to facilitate exchanges.

• Goods are returned within 14 days
• Proof of purchase is provided (transactional receipt or invoice)
• Items are not marked as FINAL SALE - NO EXCHANGES - NO RETURNS
• Items are in their original condition, meaning that:
  
  
  • All tags are still intact
  • Items are in their original packaging
  • Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches)
  • Swimwear must have the hygiene seal intact and the item must be in original condition

Our Boutique Angels (sales personnel) will assess whether your item complies with our Returns Policy and will process your return appropriately if compliant.

In-store purchases of goods that are not defective can be returned to any CAMILLA Boutique with proof of purchase, within no later than 14 days of the date of purchase subject to the applicable conditions in this return policy.

• Proof of purchase is required for all returns

• Full Priced Items: Full-priced items purchased in-boutique may be exchanged or returned for in-boutique credit.

• Sale Items: ‘Sale’ or ‘Markdown’ items cannot be returned for any reasons unless it is defective (see Faulty Returns)

(Applies to both Online & In Store)

Due to their nature or hygiene restrictions, CAMILLA Retail Boutiques cannot refund or return the following items:

• Hosiery
• Lingerie, intimates and undergarments
• Earrings and jewellery
• Surfboards
• Face masks
• Gift cards

• Wallpaper
  

(Applies to both Online & In Store)


Both CAMILLA Retail Boutiques and the CAMILLA e-boutique accept faulty items. Faulty returns are determined at the sole discretion of CAMILLA.

Minor faults: Where possible, we may elect to repair the product.

Major faults: Choose to receive a replacement product OR  a refund of the original purchase amount.

CAMILLA may only offer you an exchange (in-store only), repair or refund if the following conditions are met.

• Ensure all return conditions listed above have been met.
• Submit your return via CAMILLA Returns
• You will be issued a Return Authorisation Number. Please write the Return Authorisation Number on your return form to be included in your return parcel.
• To return your parcel, print your return postage label online here: CAMILLA Returns Form. Return shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. You will receive an email from CAMILLA Customer Care when your refund has been processed.

During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.

For New Zealand Returns, please click CAMILLA Returns to submit your return request.

CAMILLA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by CAMILLA.