RETURNS POLICY

At CAMILLA, we pride ourselves on luxurious designs and take great pride in our reputation for quality. In the instance that you change your mind, our your garment is found to have a manufacturing fault, the following terms and conditions apply.

Items purchased from the CAMILLA e-boutique may be returned for a refund given the following conditions are met. Unfortunately we are unable to facilitate exchanges.

Goods are returned within 14 days of the delivery date
Proof of purchase is provided (transactional receipt or invoice)
Items are not marked as FINAL SALE - NO EXCHANGES - NO RETURNS
Items are in their original condition, meaning that:
All tags are still intact
Items are in their original packaging
Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches)
Swimwear must have the hygiene seal intact and the item must be in original condition
Earrings are non-refunable due to hygiene reasons.

All CAMILLA Boutique purchases and eBoutique purchases cannot be returned to a CAMILLA Outlet.

Our Boutique Angels (sales personnel) will assess whether your item complies with our Returns Policy and will process your return appropriately if compliant.

In-store purchases of goods that are not defective can be returned to any CAMILLA Boutique with proof of purchase, within no later than 14 days of the date of purchase subject to the applicable conditions in this return policy.

Proof of purchase is required for all returns
Full Priced Items: Full-priced items purchased in-boutique may be exchanged or returned for in-boutique credit.
Sale Items: ‘Sale’ or ‘Markdown’ items cannot be returned for any reasons unless it is defective (see Faulty Returns)

All CAMILLA Boutique purchases and eBoutique purchases cannot be returned to a CAMILLA Outlet.

All Sale items purchased from a CAMILLA Outlet are considered FINAL SALE – NO EXCHANGES – NO RETURNS and are not eligible for change of mind returns but may be returned if they are deemed defective.

Determination of whether the defect is a manufacturing defect for which CAMILLA may be responsible or the result of normal wear and tear or improper care or use by you is determined by CAMILLA within its sole discretion.

All returns of potentially defective goods must satisfy the following conditions;
Goods must be returned within no later than six months from date of purchase.
Proof of purchase is provided.

All CAMILLA Boutique purchases and eBoutique purchases cannot be returned to a CAMILLA Outlet.

(Applies to both Online & In Store)

Due to their nature or hygiene restrictions, CAMILLA Retail Boutiques cannot refund or return the following items:

Hosiery
Lingerie, intimates and undergarments
Earrings
Surfboards
Face masks
Gift cards
Wallpaper

Caring for your CAMILLA;

Due to the delicate nature of Camilla garments please handle with care.
Please refer to care instructions for laundering. All Camilla garments are allocated a few extra crystals included in the swing tag. Camilla products have been individually printed. Irregularities and gentle shading imparts the product with a bespoke and distinctive quality that enhances its nature as a textile art-form. Due to the fine fabrics, please take care when wearing jewelry as it may catch.

For more information on how to care for you CAMILLA, please read the Fabric & Care Guide.

Applies to both Online & In Store)

Both CAMILLA Retail Boutiques and the CAMILLA e-boutique accept faulty items. Faulty returns are determined at the sole discretion of CAMILLA.

Minor faults: Where possible, we may elect to repair the product.

Major faults: Choose to receive a replacement product OR  a refund of the original purchase amount.

CAMILLA may only offer you an exchange (in-store only), repair or refund if the following conditions are met.

Goods are returned within 6 months of the purchase date
Proof of purchase is provided (transactional receipt or invoice)
Upon assessment by CAMILLA:
- The item is considered faulty
- The item holds a manufacturing fault
- For online purchases, the item varies significantly to the CAMILLA e-boutique description and/or images

CAMILLA will not offer return or repair for items where fault or damage has been caused by the wearing of, or incorrect caring for, the item.

Caring for your CAMILLA;

For more information on how to care for you CAMILLA, please read the Fabric & Care Guide.

HOW TO RETURN

Ensure all return conditions listed in the policies above have been met.
Submit your return via CAMILLA Returns
You will be issued a Return Authorisation Number and Return Label. Please write the Return Authorisation Number on your return form to be included in your return parcel.
Return shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. You will receive an email from CAMILLA Customer Care when your refund has been processed.

During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.

CAMILLA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by CAMILLA.

CONSUMER GUARANTEES

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Policy and in relation to the CAMILLA e-boutique, any terms of use and purchase specified on the website.If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

AMENDMENT

This Policy may be amended from time to time by CAMILLA, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check CAMILLA’s current Terms, before making any purchase. Our agents, employees and third parties do not have authority to change the Terms.

DISCLAIMER

EXCEPT AS PROVIDED IN OUR RETURNS POLICY, OUR PRODUCTS ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CAMILLA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CAMILLA DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE PRODUCTS IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

OUR CONTACT DETAILS

If you have any questions related to our returns policy, contact us to connect with our Customer Care Team.

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RETURNS POLICY

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