These delivery terms apply to purchases from camilla.com 

SHIPPING DELAYS

PLEASE EXPECT DELAYS IN PROCESSING AND DISPATCHING OF YOUR ORDER.
Please note, due to End Of Financial Year Stocktake, please expect delays in processing and dispatching of your orders. We thank you for your support and patience always. With love xxx

SHIPPING PARTNER DELAYS

Our delivery partner DHL Express is experiencing delivery delays due to the COVID-19 pandemic. At this time it may take between 2-3 more days than the time frames outlined below to get your delivery.

For more information please visit the DHL website for Service Information updates here: https://www.simplydhl.com/covid-19updates

We’d like to thank our customers for their patience and understanding as we work through this challenging period.

 

SHIPPING TIMES

Service	Estimated Delivery Time	Order <$750	Order >$750
DHL International Express Shipping	3-5 Business Days (Metro Areas)	$25	Free!

We use DHL courier service for shipping of standard orders to North America & Asia. Delivery times listed in the Delivery Table above are an estimate only. By accepting our terms and conditions upon placing your order you agree that CAMILLA is not liable for any delay in delivery. This Delivery Table may be updated at our discretion at any time where necessary.

 

COUNTRIES WE DELIVER TO FROM THIS WEBSITE

United States
Canada
China
Hong Kong
India
Indonesia
Japan
Malaysia
Mexico
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam

 

Visit our EU store for shipments to Europe.

Visit our UK store for shipments to United Kingdom & the Middle East.

Visit our Australian store for shipments to Australia.

Visit our New Zealand store for shipments to New Zealand.

CANCELLING AN ORDER

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order please refer to our Returns Policy.

LATE DELIVERIES

We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries and may vary from product to product. From time to time we may post a notice on our website informing of a shipping black out period. 

For out of stock items please refer to our Terms & Conditions. 

PARTNER SHIPPING TIMES

Some products on the CAMILLA website are shipped directly from third-party partners and will arrive separately if ordered with other items. Delivery times may be different to standard time frame due to location and process of the third-party partner. Please see below estimated time frames for our current partners.

Bedding - Linen House

Estimated Delivery Time: 4-8 Weeks, dependent on delivery location. Once your item has been shipped you will receive an email with tracking details.

Unfortunately, at this point in time CAMILLA's Linen House products cannot be shipped to Canada.

Returns: Visit our Returns Page.

Wall Paper - Materialised

Estimated Delivery Time: Made to order within 1-2 weeks of purchase. Once your wall paper is ready for shipment you will receive an email with tracking details.

Returns: Visit our Returns Page.

 

IMPORT CUSTOMS CLEARANCE 

CAMILLA send all international shipments DDP (Delivered Duty Paid) though courier service, DHL. Any shipping fees, customs or sales tax required for your country of delivery, is calculated and included in the price at checkout. No additional payment will be required upon delivery of your order.

 

TAXES & DUTIES  

Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient. 

For more information on taxes, duties and customs regulations please contact your local customs office directly.

 

LATE DELIVERIES

We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries and may vary from product to product. From time to time we may post a notice on our website informing of a shipping black out period. 

For out of stock items please refer to our Terms & Conditions. 

 

DELIVERY DURING CAMILLA SALE PERIODS

During any CAMILLA SALE period, orders are subject to delay due to the sheer volume of orders received within these periods. We apologise in advance for any inconvenience this may cause. Our warehouse team receive a large amount of orders during sale periods which will impact the time we can dispatch orders and get them to you. Please allow an additional 5 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.

To be notified when we have events and sales simply sign up to CAMILLA news.

 

FREE SHIPPING

If your order qualifies for free shipping, the cost of shipping will be automatically deducted from your order total. There is a free Shipping Calculator in the checkout to let you the minimum spend in order to be eligible for free standard or express shipping.

From time to time, we may offer free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page and may be subject to terms and conditions (such as minimum spend or specific dates). To be notified of any future free shipping or other promotions by email, simply sign up to CAMILLA news.

 

DELIVERY PROCESS

Once your order has been dispatched from our warehouse you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. Original shipping charges are non-refundable and a re-delivery fee will apply.

 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.

  

QUESTIONS ABOUT SHIPPING

If you have any questions related to shipping or your delivery, please contact our
Customer Care Team: online@camilla.com.au
Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015 Australia
Hours: Monday-Friday 9:30am-5:00pm AEST
Phone: +61 2 8353 1816