Shipping Information

These delivery terms apply to purchases from camilla.com

SHIPPING TIMES

Following recent changes to US tariffs, shipping to the US may take slightly longer than normal. Tracking is temporarily delayed for orders shipping to the US. Tracking details will be available once the package lands in the US. Following the initial shipment notification, US Customers will receive an email update with their tracking details.

Service	Estimated Delivery Time	<$800	>$800
International Express Shipping	4-10 Business Days (Metro Areas)	$25	Free!

Delivery times listed above are an estimate only. By accepting the terms and conditions upon placing your order, you agree that CAMILLA is not liable for any delay in delivery. Where necessary, this delivery table may be updated at our discretion.

If your order qualifies for free shipping, the cost of shipping will be automatically deducted from your order total. There is a free Shipping Calculator in the checkout to let you the minimum spend in order to be eligible for free standard or express shipping.

From time to time, we may offer free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page and may be subject to terms and conditions (such as minimum spend or specific dates). To be notified of any future free shipping or other promotions by email, simply sign up to CAMILLA news.

Returns can be processed easily through the Returns Portal. You will need your Order Number and Email address.

Read the CAMILLA Returns Policy.

Once your order has been dispatched from our warehouse you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. Original shipping charges are non-refundable and a re-delivery fee will apply.

United States
Aruba
Bahamas
Bermuda
Panama
Mexico
South America
Chile

Visit our Canadian Store for shipments to Canada.

Visit our EU store for shipments to Europe & Asia.

Visit our UK store for shipments to United Kingdom.

Visit our Australian store for shipments to Australia.

Visit our New Zealand store for shipments to New Zealand.

Visit our Middle East store for shipments to Middle East.

During any CAMILLA SALE period, orders are subject to delay due to the sheer volume of orders received within these periods. We apologise in advance for any inconvenience this may cause. Our warehouse team receive a large amount of orders during sale periods which will impact the time we can dispatch orders and get them to you. Please allow an additional 5 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.

To be notified when we have events and sales simply sign up to CAMILLA news.

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order please refer to our Returns Policy.

We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries and may vary from product to product. From time to time we may post a notice on our website informing of a shipping black out period.

For out of stock items please refer to our Terms & Conditions.

Some products on the CAMILLA website are shipped directly from third-party partners and will arrive separately if ordered with other items. Delivery times may be different to standard time frame due to location and process of the third-party partner. Please see below estimated time frames for our current partners.

Bedding - Linen House

Estimated Delivery Time: 4-8 Weeks, dependent on delivery location.Once your item has been shipped you will receive an email with tracking details.

Returns: Visit our Returns Page.

Wall Paper - Materialised

Estimated Delivery Time: Made to order within 1-2 weeks of purchase. Once your wall paper is ready for shipment you will receive an email with tracking details.

Returns: Visit our Returns Page.

CAMILLA send all international shipments DDP (Delivered Duty Paid) though an international courier service. Any shipping fees, customs or sales tax required for your country of delivery, is calculated and included in the price at checkout. No additional payment will be required upon delivery of your order.

Customs may request additional information from you, and we are unable to take responsibility for any personal information they require. Please liaise directly with the appropriate customs authority upon your purchase's arrival in your country

Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

Currently, Sales Tax will only be applied to orders shipped to:

Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Nevada, New Jersey, New York, Oklahoma, Texas, Virginia, Washington,Tennessee, Pennsylvania, North Carolina, Ohio, New Jersey, Hawaii, Michigan, Connecticut

Sales Tax will be added to the order total at checkout.

Due to the nature of their size, large items are shipped at a flat rate of $35 per piece. This includes, but is not limited to:

Dog beds
Bed Sets
Ceramics
Cushions
Yoga Mats

If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.

If you have any questions related to shipping or your delivery, please contact our Customer Care Team

Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015 Australia
Hours: Monday-Friday 9:30am-5:00pm AEST
Phone: (855) 511-0015

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