RETURNS POLICY
At CAMILLA, we pride ourselves on luxurious designs and take great pride in our reputation for quality. In the instance that you change your mind, our your garment is found to have a manufacturing fault, the following terms and conditions apply.
Items purchased from the CAMILLA e-boutique may be returned for a refund given the following conditions are met. Unfortunately we are unable to facilitate exchanges.
Our Boutique Angels (sales personnel) will assess whether your item complies with our Returns Policy and will process your return appropriately if compliant.
In-store purchases of goods that are not defective can be returned to any CAMILLA Boutique with proof of purchase, within no later than 14 days of the date of purchase subject to the applicable conditions in this return policy.
Proof of purchase is required for all returns
Full Priced Items: Full-priced items purchased in-boutique may be exchanged or returned for in-boutique credit.
Sale Items: ‘Sale’ or ‘Markdown’ items cannot be returned for any reasons unless it is defective (see Faulty Returns)
All Sale items purchased from a CAMILLA Outlet are considered FINAL SALE – NO EXCHANGES – NO RETURNS and are not eligible for change of mind returns but may be returned if they are deemed defective.
Determination of whether the defect is a manufacturing defect for which CAMILLA may be responsible or the result of normal wear and tear or improper care or use by you is determined by CAMILLA within its sole discretion.
All returns of potentially defective goods must satisfy the following conditions;
Goods must be returned within no later than six months from date of purchase.
Proof of purchase is provided.
All CAMILLA Boutique purchases and eBoutique purchases cannot be returned to a CAMILLA Outlet.
(Applies to both Online & In Store)
Due to their nature or hygiene restrictions, CAMILLA Retail Boutiques cannot refund or return the following items:
Wallpaper
Caring for your CAMILLA;
Due to the delicate nature of Camilla garments please handle with care.
Please refer to care instructions for laundering. All Camilla garments are allocated a few extra crystals included in the swing tag. Camilla products have been individually printed. Irregularities and gentle shading imparts the product with a bespoke and distinctive quality that enhances its nature as a textile art-form. Due to the fine fabrics, please take care when wearing jewelry as it may catch.
For more information on how to care for you CAMILLA, please read the Fabric & Care Guide.
(Applies to both Online & In Store)
Both CAMILLA Retail Boutiques and the CAMILLA e-boutique accept faulty items. Faulty returns are determined at the sole discretion of CAMILLA.
Minor faults: Where possible, we may elect to repair the product.
Major faults: Choose to receive a replacement product OR a refund of the original purchase amount.
CAMILLA may only offer you an exchange (in-store only), repair or refund if the following conditions are met.
Goods are returned within 6 months of the purchase date
Proof of purchase is provided (transactional receipt or invoice)
Upon assessment by CAMILLA:
The item is considered faulty
The item holds a manufacturing fault
For online purchases, the item varies significantly to the CAMILLA e-boutique description and/or images
CAMILLA will not offer return or repair for items where fault or damage has been caused by the wearing of, or incorrect caring for, the item.
Caring for your CAMILLA;
Due to the delicate nature of Camilla garments please handle with care.
Please refer to care instructions for laundering. All Camilla garments are allocated a few extra crystals included in the swing tag. Camilla products have been individually printed. Irregularities and gentle shading imparts the product with a bespoke and distinctive quality that enhances its nature as a textile art-form. Due to the fine fabrics, please take care when wearing jewelry as it may catch.
For more information on how to care for you CAMILLA, please read the Fabric & Care Guide.
Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. You will receive an email from CAMILLA Customer Care when your refund has been processed.
During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.
CAMILLA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by CAMILLA.
EXCEPT AS PROVIDED IN OUR RETURNS POLICY, OUR PRODUCTS ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CAMILLA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CAMILLA DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE PRODUCTS IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.